1. Data we collect
When you use our website or send us enquiries, we may collect the following data:
- First and last name
- Email address
- Phone number
- Booking information (tour, date, number of persons)
- Messages sent via the contact form
2. How we use your data
We use your data exclusively for:
- Responding to your enquiries and bookings
- Sending booking confirmations
- Sending newsletters (only with your explicit consent)
- Improving our services
3. Cookies
Our website uses cookies to improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.
4. Sharing data with third parties
We do not sell or share your personal data with third parties, except where necessary for providing our services (e.g. accommodation or transport partners) or where required by law.
5. Data retention
We retain your data only as long as necessary for the purpose for which it was collected. Booking data is retained for 5 years in accordance with tax regulations. Newsletter subscriptions are retained until unsubscribed.
6. Your rights
You have the right to:
- Access your personal data
- Rectification of inaccurate data
- Erasure of your data ("right to be forgotten")
- Unsubscribe from the newsletter at any time
- Object to data processing
7. Contact
For all privacy-related questions, contact us at:
📧 info@bosnia-tour.com
📍 Novo Sarajevo, 71000 Sarajevo, BiH